Refund policy

1. Return & Refund Policy 

Return Eligibility

  • Returns are accepted only if the product is received damaged or incorrect.
  • A clear unboxing video is mandatory from the moment the sealed package is opened.
  • Claims without an unboxing video will not be accepted.
  • The issue must be reported within 24-48 hours of delivery.

Conditions

  • Product must be unused, unworn, and in its original packaging.
  • Original invoice and all accessories/tags must be included.
  • Products showing signs of use, scratches, or damage caused after delivery are not eligible.

Refund

  • Once the product is inspected and approved, a replacement or refund will be processed within 5–7 business days.
  • Refunds will be made to the original payment method.

2. Shipping Policy

  • Orders are processed within 1–2 business days.
  • Delivery time: 3–7 business days across India.
  • Free shipping on eligible orders (if applicable).
  • Tracking details will be shared once the order is shipped.
  • Delivery times may vary due to weather or courier delays.

3. Privacy Policy

  • We respect your privacy.
  • Customer information is used only for order processing and customer support.
  • We never sell or share personal information with third parties except trusted shipping and payment partners.

4. Terms of Service

  • By using our website, you agree to our terms and policies.
  • Product images are for reference; slight color variations may occur due to screen settings.
  • Prices and offers may change without prior notice.
  • We reserve the right to cancel orders due to pricing or stock errors.

5. Product Care

  • Store your 925 Sterling Silver jewellery in a dry place.
  • Avoid contact with perfume, water, lotions, and chemicals.
  • Clean gently with a soft polishing cloth.
  • Keep jewelry in an airtight pouch when not in use.

6. Cancellation Policy

  • Orders can be cancelled only before dispatch.
  • Once shipped, orders cannot be cancelled.

Extra Note (Highly Recommended)

Add this in your Return Policy:

Important: Please record a continuous, uninterrupted unboxing video from the moment the sealed package is opened. Claims for damaged, missing, or incorrect items without a valid unboxing video cannot be accepted.

This wording is clear and customer-friendly. However, keep in mind that consumer protection laws in some jurisdictions may still provide customers with legal rights that cannot be waived by store policies. Your policy should not attempt to limit those statutory rights.

For a premium brand like Jeeva Sterling Silver, these policies create a professional and trustworthy shopping experience.